Here you can find answers to our most frequently asked questions – whether about the products themselves, online shopping or your customer account. If you have any further questions, we will be happy to assist you personally.
Where can I buy TAMARA COMOLLI jewelry?
You can purchase our jewelry in our online shop www.tamaracomolli.com, in one of our seven boutiques or at our partner jewelers.
How do I order the most recent catalog?
We would be happy to send you the current catalogue free of charge. Please contact our Customer Service by phone or email and give us your address details.
What does “Online exclusive” mean?
Some selected pieces of TAMARA COMOLLI jewelry are exclusively available in our official online shop. You will find these pieces under “Online exclusive”.
How do I order COLLECTIBLE jewelry?
Since many of our pieces are unique and very special, not all of them are currently available in the online shop. Please feel free to visit us in one of our boutiques or contact our customer service for further information. We would be happy to show you all of the incredible pieces we have available.
How do I find the right size for rings and bracelets?
It is important to us that you find the right size for your ring or bracelet. Our free ring sizer can help you find the perfect fit. To order a ring sizer, please contact our Customer Service and we will be happy to send you one. There are special sizes for our CURRICULUM VITAE rings; please contact our Customer Service for more information. Of course, you can also have your ring size measured at any time in one of our boutiques or at one of our partner jewelers. You can find further information here.
Why are some jewelry pieces not available online?
Each piece of jewelry is made just for you. For products that need to be adapted individually, such as rings, it is important to us that we advise you correctly. You will therefore be forwarded to our Customer Service to make sure you receive a piece of jewelry that is perfectly tailored to you.
Online or phone purchase
How do I order online?
Select the desired products and add them to your shopping cart by clicking “Add to bag”. Your order will be transmitted to us when you click on the shopping cart symbol in the upper right corner of our webpage and have completed a few more steps, such as providing your billing and delivery address and payment information. You can also open a customer account with us during this process.
How do I place an order by phone?
Should you require further information or advice, please contact our Customer Service. Our staff will be happy to answer all your questions and advise you on selecting the right piece of jewelry for you. You can reach us Monday to Friday from 10:00 am to 5:30 pm and Saturday from 10:00 am to 4:00 pm (CEST). Our Customer Service will not be available on German public holidays.
What are my payment options?
We accept the following payment methods: PayPal, Amazon Pay, advance payment, online bank transfer with SOFORT and payment by credit card (Visa, Mastercard and American Express).
How do you ensure secure payment?
All transactions are transmitted securely. The TAMARA COMOLLI website is secured by SSL encryption to protect your personal and payment information. Please note that TAMARA COMOLLI does not store your credit card details.
Is www.tamaracomolli.com secure?
How do I use the wishlist?
The wishlist allows you to compile a personal list of your favorite items. Click on the little heart in the product view and your favorite will be placed on your wishlist. You can add an item from your wishlist to the shopping cart at any time. You can access and view your wishlist via your customer account.
Shipping and returns
Is the jewelry insured during shipping?
Yes, we insure the goods during transport. To ensure that your order reaches you, our shipping service provider will only hand it over against signed proof of delivery. If you are not at home at the time of delivery, the shipping service provider will leave a message with the date of the next delivery attempt. You then have the option of making another appointment via the service provider’s customer service or our customer service. In order to ensure that the goods are properly insured in the event of a possible return, we ask that you return any items using our shipping service provider. The exact instructions for returns can be found here or on the returns slip enclosed in your parcel.
How can I track my order?
You will receive a notification from us by email when your package has been handed over to our shipping service provider. This email contains a tracking link, which you can use to check the status of the shipment.
Can I cancel or modify my order?
If you have placed an order online and would like to change or cancel it, please contact our Customer Service.
How can I return or exchange my order?
You can exchange a TAMARA COMOLLI product within 14 days if the product does not meet your expectations. Personalized products cannot be returned or exchanged. Products must be returned or exchanged in perfect condition. You have two options when it comes exchanging your product:
1. Exchange by mail: TAMARA COMOLLI offers a free pick-up service where a courier will collect your product at the address you specify. TAMARA COMOLLI will pay the shipping costs for the new product by standard delivery. Please hand over the product in perfect condition, unworn, in its original packaging and including all accessories, product information, labels, protective covers and boxes. Enclose a copy of the invoice and the carefully completed returns slip. Once we receive the product, it will be checked by our quality service team.
2. Exchange in a shop: you can exchange your products in any TAMARA COMOLLI boutique in Germany or abroad. You must present the corresponding original invoice. You can also find further information here.
Where can I have my product delivered?
We ship to the following countries: Belgium, Germany, Denmark, France, Italy, Luxembourg, the Netherlands, Portugal, Spain, Switzerland, Czechia, Austria, the UK and the USA.
What are the delivery times and costs?
We ship all orders free of charge. The shipping times depend on the respective pieces of jewelry and their production time. Depending on the production time, it can take between three to five days and six weeks before your piece of jewelry reaches you. The delivery times for individual items can be found in the product information in our online shop. If you have any questions, please do not hesitate to contact our Customer Service.
Which parcel services will deliver my parcel?
Within the EU: UPS In the USA and Switzerland: FedEx
Where can I purchase a gift card?
You can buy a TAMARA COMOLLI gift voucher in our German online shop or in one of our TAMARA COMOLLI boutiques (Munich, Sylt or Tegernsee). Your TAMARA COMOLLI gift voucher will be sent to you in a gift box. You have the option of specifying a different shipping address when ordering. Please note that gift vouchers can only be redeemed within Germany. If you have any questions, please do not hesitate to contact our Customer Service.
Where can I redeem a gift card?
Gift vouchers can only be redeemed in our German online shop or in one of our TAMARA COMOLLI boutiques in Germany (Munich, Sylt or Tegernsee). If you wish to redeem the voucher during an online purchase, simply enter the code noted on the card in the “Discount code” field in the shopping bag. The voucher will then be applied to the current value of the shopping bag.
How do I send a product as a gift?
TAMARA COMOLLI offers a free gift service. You can have the gift delivered to an address of your choice. The invoice will be sent separately to the billing address. The gift will be carefully wrapped in TAMARA COMOLLI gift paper.
Repair and care
How do I look after my TAMARA COMOLLI jewelry?
Our jewelry is of the highest quality and, if properly cared for, can last a lifetime – and more. You can find some tips and tricks here:
- To ensure that gemstones and gold remain in good condition over the years and do not get scratched, we provide beautiful, lightweight pouches and travel packaging which you can use to store your jewelry and protect it.
- Store your diamond jewelry separately. Diamonds are extremely hard and can easily scratch gold, pearls and precious stones.
- To avoid scratches, please wear gemstone bracelets away from your watch.
- Apply hairspray, perfume, sunscreen or nail polish remover before putting on your jewelry and avoid any contact with the jewelry.
- Jewelry should be removed before sunbathing, entering a sauna or swimming in chlorinated water. Some gemstones lose their color in the sun and are damaged by chlorine.
- Please do not place your rings on the edge of the sink – many rings get lost this way!
- Avoid jewelry coming into contact with hard surfaces like marble or stone.
- If you notice that a stone is loose or damaged, please have it fixed immediately so that you do not lose it.
For more information on jewelry care, please click here.
We are happy to check your jewelry regularly at any of our boutiques. We can have the jewelry polished, and check the clasps and the stone settings. Please visit one of our seven boutiques or contact our Customer Service.
Is it possible to get a new nylon strap for my SIGNATURE Charmlet bracelet or my MYMIKADO bracelet?
We would be happy to provide you with a new nylon strap – in a different color, if you prefer. Please call us or contact our Customer Service. You are also welcome to visit one of our boutiques for a new strap.
Where can I get TAMARA COMOLLI products repaired?
You can visit us in one of our boutiques or contact our Customer Service. Since every piece of jewelry is unique, we take particular care when repairing your jewelry in our goldsmiths’ atelier at Tegernsee. Our staff will go through all the details with you. You also have the option of visiting one of our partner jewelers. A list of all TAMARA COMOLLI boutiques and jewelers can be found here.
What advantages does my TAMARA COMOLLI account offer?
If you create a TAMARA COMOLLI account, you can:
- Track your online orders and view your previous orders and invoices
- Store and manage personal information
- Subscribe and unsubscribe to the TAMARA COMOLLI newsletter
- Save your personal wishlist and access it from any device
Can I order without creating an account?
Yes, you can place an order at any time without an account using a guest account. If you would like more information, you can contact our Customer Service.
How do I create an account?
How can I change the information stored in my account?
You can update and change your personal information by logging into your account via the “Login” button. After logging in, you will be taken to an overview of your customer account. Here you can change your stored data under “Customer account information”.
I’ve forgotten my password…
You can request a new password by clicking on “My account” at the top right of our webpage. On the following page, click on the link “Forgot your password?” and then enter your email address. You will receive an email with a link to reset your password.
How do I subscribe to the newsletter?
You can subscribe to our TAMARA COMOLLI newsletter at any time by clicking on the “Newsletter” link at the bottom of our homepage and entering your email address. You will then receive an email with a link to confirm that the email address you entered is correct. You can change your newsletter settings in your customer account under “Newsletter subscriptions".
How do I unsubscribe from the newsletter?
There are three ways to unsubscribe:
- Via the link at the bottom of the newsletter.
- Change your newsletter settings in your customer account under “Newsletter subscriptions.”
- Send an email to email@example.com requesting to unsubscribe.